I've experienced challenges Using the Tech Support for the home Net at the same time so hard we spent around one hour managing a problem. I’ve been getting for months and months.
People agents Doing the job against Telus Positive aspects, in place of preserving the aged faithful customers they make them go away to look for other supplier
We are sorry to listen to about every one of these difficulties you have skilled with both tech support and billing. Be sure to send us A personal information, and we’ll perform for getting you the aid and adhere to-up necessary to take care of these troubles at the earliest opportunity.
I identified as Telus CS at 8.55AM Mountain time they usually hanged up on me, indicating which i must get in touch with during "standard office hrs". Is that this for true?
How can I realize that man or woman. I think I'm likely into a new billing cycle and I are managing in circles for weeks
As for loyalty, there isn't a these types of thing anymore. Under-going the same matter with my Telus home services. I’m completed with them consistently rising my settlement pricing. Likely again to Shaw when my deal operates out.
If my concerns usually are not resolved, I might be forced to escalate this additional, such as to your Business of the President, the media, and the Better Business enterprise Bureau.
Absolutely not the knowledge we would like our customers to get. Be happy to send us telus billing support a private concept and we can talk about our solutions to have this settled for yourself.
Resolved conversations might be closed and saved for 90 days, and may be accessed inside the Message Centre inside the My TELUS application.
Telus has messed up on my Monthly bill several moments inside the pastfew months. Recently by charging me three instances for any bring it back that was already returned. Then made a decision to go ahead and change three of my ideas on their own. Initial agent I spoke to was fantastic and tried using hard to take care of The difficulty. He even contacted loyalty to assist. They never ever referred to as. I attempted to phone myself and was keep eternally so I hung up. Experimented with An additional agent he said he would transfer me to loyalty than proceeded to get upset mainly because I would not permit him to end the decision when he stated he could not transfer me.
I'm on the lookout for the contact number to connect with to speak to your agent and thinking when they can be found in the weekend. I need to make payment preparations and tried to on chat, nonetheless they told me I really have to phone.
@Oleginza Wrote: I known as Telus CS at eight.55AM Mountain time plus they hanged up on me, expressing that I have to simply call throughout "normal Workplace hrs". Is this for authentic?
I have made numerous mobile phone phone calls, I've clicked on "Alternatively, it is possible to Get in touch with our TELUS Administration Crew below". completed the shape, without having response, and concluded Yet another sort on MyTelus and also go no response.
Skilled was quite valuable. I had been obtaining incredibly frustrated as almost nothing gave the impression to be Doing the job. He walked me by means of the procedure with easy instructions. And it eventually worked. Good work!
I had been ultimately specified circumstance amount 21911243 and instructed that a supervisor would contact me back again in two several hours, which didn't materialize. Instead, I was educated that I needed to wait around 24 several hours.